Vinea
Support
We are glad to help. Write to claudeappiahsasraku@gmail.com and a person will reply, usually within two working days. Please tell us which device you use and, if you have one, the email address on your account.
Common questions
Do I need an account?+
No. The day's readings, the calendar and all the prayers work without one. An account is needed for the community: following people, sharing intentions, joining groups and communal novenas.
I forgot my password.+
On the sign-in screen, tap "Forgot your password?" and enter your email address. We will email you a code to set a new one. The code expires after 15 minutes.
I didn't receive the email.+
Check your spam or junk folder, and that the address on your account is correct. If it still has not arrived after a few minutes, request a new code, or contact us.
Why can I not join the community?+
The community is for adults aged 18 and over. You will be asked for your date of birth before you can create a profile. Everything in Pray and Today remains open to you.
How do I get the verified badge as a priest, deacon or religious?+
Open Me from the picture at the top of Today, apply for verification, and name your parish, diocese or institute and a phone number. A member of our team confirms your standing before a badge is issued. Badges expire and must be renewed.
Does Vinea cost anything?+
No. There is no subscription, no advertising and nothing to buy in the app.
Why are the readings different from the ones I heard at Mass?+
Vinea uses the public-domain Douay-Rheims translation, which differs in wording from the translation used at most English Masses. Its numbering can also differ, and we add a note where it does. The citations have not yet been checked against a printed Lectionary, so if something looks wrong, please tell us.
How do I share my music on Vinea?+
Apply for verification as a musician or choir from Me. Once approved, you can upload recordings under Listen. Every song needs a declaration of its rights and is reviewed before it is published.
My reminders are not arriving.+
Reminders are scheduled on your phone. Make sure notifications for Vinea are allowed in your device settings, and that battery-saving modes are not stopping them. Reinstalling the app clears reminders you set.
How do I report a post or block someone?+
Tap the ⋯ menu on the post and choose Report or Block. You can see and undo blocks under Me, in Account & settings. For anything else, email us.
How do I delete my account?+
In the app, open Me from the picture at the top of Today, then Account & settings, scroll to Delete account and confirm with your password. You can also do it on our account deletion page.